Virtual Repair Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our virtual appliance diagnosis and repair services. Please read this policy carefully. By using our website or submitting your information, you agree to the terms of this Privacy Policy.
We may collect personal information from you in the following ways:
The types of personal information we may collect include:
We use the information we collect for the following purposes:
Communication Opt-In Notice:
By submitting a service request through Virtual Repair Pro, you automatically opt in to receive text messages, phone calls, or emails to get connected to a pro, customer care for the service request, or any inquiry you have.
If you opt in to receive text messages from Virtual Repair Pro, we may send you SMS notifications regarding your service appointment, technician updates, follow-up reminders, and other service-related communications.
IMPORTANT — Non-Sharing of Text Messaging Information:
"Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."
Opting Out of Text Messages:
"If you wish to be removed from receiving future SMS communications, you can opt out at any time by texting STOP to the number from which you received our messages. After sending STOP, you will receive one final confirmation message and will no longer receive SMS messages from us. If you wish to rejoin, simply opt in again as you did the first time."
For help with our messaging program, reply HELP to any of our SMS messages or contact us directly at the information provided at the end of this policy.
The following SMS Terms apply to all text messaging communications from Virtual Repair Pro:
STOP Instructions:
You can cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS message "STOP," we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
HELP Instructions:
If you are experiencing issues with our messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly by contacting us at VirtualRepairPro@gmail.com.
Carrier Disclaimer:
"Carriers are not liable for delayed or undelivered messages."
Rates & Frequency:
"Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary depending on your service activity. If you have any questions about your text plan or data plan, it is best to contact your wireless provider."
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
You have the right to:
To exercise any of these rights, please contact us using the information below.
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You may choose to set your browser to refuse cookies; however, some parts of our website may not function properly as a result.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting to our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our SMS Terms, please contact us: