Request Service
$60 per virtual diagnosis session

What's Included

  • • Connect with a Pro
  • • Real-time video diagnosis session
  • • Contractor referral if needed
  • • In-home visit coordination

Please attach a photo of the model/serial tag and a photo of the whole unit to make sure your request is being assigned to the right pro.

Terms & Conditions

  • No Refunds. All service fees are non-refundable. If you have any concerns about your session, you may submit an inquiry and our customer support team will address your issue on a case-by-case basis.
  • Quiet Environment. Please be in a quiet place during the video session so the technician can hear you properly and provide effective guidance.
  • Language. You need to understand English to participate in a session. If you require a technician who speaks a specific language, it may take longer than usual to find an available pro.
  • Accurate Information. Please address the issue properly and provide accurate, complete information to get the best possible result from your diagnosis.
  • Communication Consent. By providing your email and phone number, you agree to receive emails and text messages regarding your issue and your service request.