Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using Virtual Repair Pro, you confirm that you are at least 18 years of age and agree to these Terms and our Privacy Policy. If you do not agree, do not use our platform.

2. Description of Services

Virtual Repair Pro provides a remote diagnostic and repair assistance platform that connects:

• Companies — businesses that deploy technicians to assist customers remotely.
• Technicians — skilled professionals who conduct remote video repair sessions.
• Customers — individuals seeking remote repair guidance and diagnosis.
• Expert Partners — independent specialists available for advanced advisory sessions.

3. Account Registration

• You must provide accurate, complete, and current information when registering.
• You are responsible for maintaining the confidentiality of your login credentials.
• You agree to notify us immediately of any unauthorized use of your account.
• Virtual Repair Pro reserves the right to suspend or terminate accounts that violate these Terms.

4. Acceptable Use

You agree not to:

• Use the platform for any unlawful or fraudulent purpose.
• Harass, abuse, or harm other users, technicians, or customers.
• Share, sell, or transfer your account credentials to any third party.
• Attempt to reverse-engineer, hack, or disrupt our platform or services.
• Upload or transmit malicious code, viruses, or harmful content.
• Misrepresent your qualifications, identity, or professional credentials.

5. Communication Opt-In

6. Session Recording & Consent

Video repair sessions conducted on our platform may be recorded for quality assurance, training, compliance, and dispute resolution purposes. By participating in a session — whether as a technician or customer — you consent to such recording. Recordings are stored securely and handled in accordance with our Privacy Policy.

7. Subscriptions & Billing

• Company accounts are subject to subscription plans with defined pricing and session limits.
• Subscription fees are billed in advance on a monthly or annual basis as selected.
• All payments are non-refundable unless otherwise stated in a written agreement.
• Virtual Repair Pro reserves the right to modify pricing with 30 days' notice.
• Failure to pay may result in suspension or termination of your account.

8. Intellectual Property

All content, trademarks, logos, software, and materials on the Virtual Repair Pro platform are the exclusive property of Virtual Repair Pro or its licensors. You may not reproduce, distribute, modify, or create derivative works without our express written consent.

9. Disclaimer of Warranties

Virtual Repair Pro is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the platform will be uninterrupted, error-free, or free from security vulnerabilities. Remote diagnostic recommendations are advisory in nature — Virtual Repair Pro does not guarantee repair outcomes.

10. Limitation of Liability

To the fullest extent permitted by law, Virtual Repair Pro shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of — or inability to use — the platform, including loss of data, revenue, or business opportunities.

11. Indemnification

You agree to indemnify and hold harmless Virtual Repair Pro, its officers, employees, and partners from any claims, damages, or expenses (including legal fees) arising from your use of the platform, violation of these Terms, or infringement of any third-party rights.

12. Privacy

Your use of the platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it carefully.

13. Termination

We reserve the right to suspend or terminate your access to the platform at any time, with or without notice, for conduct that we believe violates these Terms or is otherwise harmful to Virtual Repair Pro, other users, or third parties.

14. Changes to Terms

We may update these Terms from time to time. We will notify registered users of significant changes by email or in-app notification. Continued use of the platform after changes take effect constitutes your acceptance of the updated Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the applicable jurisdiction in which Virtual Repair Pro operates, without regard to conflict of law principles.

16. Contact Us

If you have any questions about these Terms, please contact us through the Help Center on our website.