Expert Repairs,
Anywhere
Real-time video assistance for equipment repairs and diagnostics
Powerful Features for Remote Repair
Everything you need to diagnose and resolve issues without being on-site
HD Video Calls
Crystal-clear real-time video streaming for precise remote diagnosis (requires a good internet connection to maintain HD video)
Live Annotations & Guidance
Draw, circle, and highlight directly on the video feed, plus directional arrows, rotation controls, and a pointer to guide the customer step by step
Photo Capture
Take high-resolution photos during the session for documentation
Hands-Free Working for Factory-Authorized Technicians
Stream live, hands-free video from AI-Glasses so factory-authorized technicians can diagnose and guide repairs without holding a device, keeping both hands on the work
OCR Model & Serial Reader
An AI-powered script that reads the model and serial numbers directly off the equipment tag photo, so the details are captured accurately without manual entry
Session Recording
Secure recording of all sessions for training and compliance, available in the three most common video formats: MP4, WebM, and MOV
Live Chat with Photo Sharing
Chat and share photos with your technician right through the video session, so you can exchange information and visuals at the same time
Virtual Measurement
All you need to do is hold your camera up, and with this tool we take the approximate measurements virtually
2-Way Video Session
Technicians and customers can see each other face-to-face during the session, ensuring clearer communication and giving customers confidence they are speaking with a live, real technician
How It Works
Simple 4-step process to get expert help remotely
Customer Request
Customer submits their info and describes the issue they need help with
Session Invitation
Admin sends a secure link via email or SMS to start the video session
Live Diagnosis
Connect via HD video with real-time annotations and guidance tools
Resolution
Issue resolved remotely or schedule an on-site visit if needed
Simple, Transparent Pricing
Choose the plan that fits your business needs
Essential
Perfect for small repair shops
- Up to 3 technicians
- 50 sessions/month
- Session recording
- Photo capture
- Limited tools
- Email support